Measure and Focus

Wednesday, 10 December 2008

From the very first day I started business, 30 odd years ago, every
week we have added to an excel spread sheet of weekly turnover and
the number of hours we charge.  This automatically produces a
graph.   The graph has 52 weeks across the bottom with a separate
coloured line for each year.

At a glance you can see how we are trading compared to the same
week last year.  It also tells us our trends at various times of
the year.

This graph  is shared with all our employees.  We are all focused
on “the gap”, in other words the improvement on last year.  This
focus is a significant factor driving the growth in our business.
The mood of the whole place can swing up and down with the line.

By focusing on a couple of simple Key Performance Indicators you
can enthuse your employees.  Getting your people rowing in one
direction is vital.

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